FAQ
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions. But if you have any further questions about the store and brand, don't hesitate to contact us.
Yes, we offer ODM and OEM customization services; you can choose the service that best suits your specific needs.
Our minimum order quantities are highly flexible, with the specific amount depending on the products and services you choose.
Delivery times are displayed on the product page before purchase, in your cart and also in the order summary email.
The specific timeframe depends on your order quantity and the type of service.
Yes, we offer international shipping, but you will need to cover the shipping costs yourself.
Yes, we now offer the purchase of gift cards on the site or at the Studio. We offer different gift card amounts credited at the time of purchase. The Léo et Violette gift card is valid on the site and in stores in Paris.
The gift card can be used on the site or in store. You have received by email the confirmation of your order with access to a discount code and a QR code.
Two possibilities :
- You wish to place an order on the site: create your basket and at the time of payment, enter the title of the code in the 'Gift card or promo code' section. The amount available on the card will be automatically deducted from the total.
- You wish to use the gift card in store: when you visit the Studio in Paris, present the QR code received by email at checkout. You will then have, depending on the price differential, a credit on your gift card or a balance to be paid in addition.
If you purchased a product for less than your gift card balance, the remaining balance will automatically be credited back to your gift card. You still have 6 months after the date of purchase of the gift card to use this balance on the site or in store.
Yes. We offer payment in 3x or payment 30 days after your order. To do this, you will need to select the KLARNA payment method when finalizing your order. This payment method is free of charge.
1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
3. If your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
Once your order is shipped you will receive an email with an online tracking number.
If your delivery address is in the United States, delivery typically takes 24–48 hours, subject to stock availability. If your address is outside the United States, the delivery time will vary based on your specific location.